Contact support
How to reach a person at AppRankHero, which address to use, and what to include so we can help fast.
AppRankHero is made by a small team at DedalDev, and a person reads every message.
Which address to use
| Address | For |
|---|---|
| support@apprankhero.com | Help with the app: sign in, licenses, ranks, reports, teams, MCP. |
| hello@apprankhero.com | Everything else: the startup discount, refunds, partnerships, press. |
Ideas and bug reports can also go through the app: click Send Feedback in the sidebar, choose Idea, Bug or Feedback, write a few words and click Send.
What to include
The more of this we have, the faster we can help:
- The email address of your AppRankHero account. Write from it if you can.
- Your app version, from Settings › About › App Updates, for example Version 1.0.4 (10).
- For a rank question: the app, the store, the keyword and the country.
- For a billing question: the email you paid with on Polar. Never send your card details.
- What you expected, what happened, and the exact message you see. A screenshot is ideal.
Before you write
These pages answer the most common questions:
- Troubleshooting sign in
- Troubleshooting ranks not updating
- Activate your license key
- Manage or cancel your subscription
- System status
Questions and answers
How fast do you reply?
We usually reply within two business days, often sooner. We are based in Serbia and work on Central European Time.
Is there phone or chat support?
Not at the moment. Email reaches the people who build the app.